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SUPPORT

Address
BiOBUDDi Group B.V.
Simon Stevinstraat 11
5916 PZ Venlo
The Netherlands

Complaints
Customer satisfaction is very important to us and that is why we gladly solve complaints. You can file your complaint by sending an E-mail to customerservice@biobuddi.com . Please state the order number in the E-mail and provide a full description of the complaint so that it can be processed as soon as possible. If you want to submit a complaint by letter, you may send it to the following address by post:

BiOBUDDi Group B.V.
Simon Stevinstraat 11
5916 PZ Venlo
The Netherlands

Reachability
We can be reached by telephone from Monday to Friday between 08:00 and 17:00.
Telephone number: +31 (0) 77-3211404.
We can be contacted all day via Instagram, Twitter, Facebook and E-mail.

For business
Do you want to become a business customer or receive more information about this? Send an E-mail to job@biobuddi.com.

 

 

ANSWERS TO YOUR QUESTIONS

Shopping Information

Questions about orders
Welcome to the official BiOBUDDi online store. You can order here our safe and educational toys. Every order is taken care off in a strict and responsible way. We hope that you have an amazing shopping experience.
Questions about payment
During the proces of ordering you may choose the payment method of your liking. BiOBUDDi supports the following payment methods: iDEAL, Creditcard, PayPal, Bank transaction or Pickup.
Questions about shipment
BiOBUDDi partnered with DHL to make sure your order gets delivered. Upon receiving your payment we will send the order. Orders are delivered within 2 to 4 days. All BiOBUDDi products are ready for delivery from stock.
Questions about refunds
It is always possible a product does not meet your demands. A product may always be returned or traded for free within 14 days. Please note, the product may not be damaged. Please inform us before you send a return.
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